Returns

We want you to be satisfied with your order.

All sales are final.

As flowers are a perishable item, returns are only accepted under the following circumstances:

All issues must be indicated to us within 24 hours of delivery

We will happily replace any damaged item, which may have had its quality affected during shipping

As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available

Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.

As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.

As all flowers are not always in season, or not in stock, Moksha Flower Co. reserves the right to substitute blooms with a similar “look” and feel without prior consultation.

Delivery times are generalized to “afternoon” deliveries. If you require a timed delivery, please call and speak with our designers to make those arrangements.

It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery.

We do not call ahead to ensure someone is home, as to not spoil surprises.